![]() ![]() Make sure that your user's device is running iOS/iPadOS version 8.0 or later. Confirm that device is running iOS/iPadOS version 8.0 or later. The mobile device type that you're trying to enroll isn't supported. The user might have tried to enroll using a non-iOS device. For Microsoft 365, see Create an APNs Certificate for iOS devices. For Intune standalone, see Renew Apple MDM push certificate. If you replace the certificate, you have to re-enroll all iOS/iPadOS devices in Intune. Important: Make sure that you renew the APNs certificate. Renew the APNs certificate, and then re-enroll the device. Enrollment will fail and this message will appear if: There's a problem with the certificate that lets the mobile device communicate with your company's network. Review the information about how to set up users in Sync Active Directory and add users to Intune and organizing users and devices.
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December 2022
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